Customer Questions

Are my photos safe?

Yes. Your photos are used only to make your order. We do not sell, share, or use customer images for any other purpose.

After your order is completed, original image files are removed from production access. Preview images may remain in your account for reference.

Why is Cash on Delivery (COD) not available?

Our products are customised and made specially for you using your photo and selected size/shape.

To avoid misuse and unnecessary wastage, we accept prepaid orders only. You can see a live preview before placing the order and tracking details are shared once shipped.

How long will delivery take?

Metro cities: 3–4 business days

Non-metro cities: 5–7 business days

Delivery time may vary slightly based on location and courier service.

Will the frame look exactly like the preview?

Yes, the live preview is made to closely match the final product. However, very minor colour differences may occur due to screen settings and lighting.

What payment options are available?

UPI, PhonePe, Google Pay, Paytm, debit/credit cards, and net banking. All payments are processed through secure payment gateways.

What if I receive a damaged or wrong product?

If your order arrives damaged or incorrect, please share clear photos within 24–48 hours of delivery. Our support team will assist you quickly.

Why trust Rainbow?

Rainbow focuses on premium customised acrylic frames with clear pricing and reliable delivery.

Trusted by 25,000+ customers
4.7★+ average customer rating
20+ years offline experience
50,000+ orders delivered across India

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