Our Guarantee
Rainbow's Promise
We stand behind every product with our commitment to quality, satisfaction, and exceptional customer service.
Quality Guaranteed
Premium materials and craftsmanship in every product
100% Satisfaction
Made-to-order products with support for damaged, defective or incorrect items.
Fast Support
Our team responds within 24 hours
Frequently Asked Questions
You've got questions? We've got answers
Since most RainbowCustoms products are personalised and made-to-order, returns are not accepted for change of mind or incorrect customer-provided details. If your product arrives damaged, defective, incorrectly produced, or you receive the wrong item, please contact us within 24–48 hours with your order details and photos/videos. Eligible refunds or replacements are processed according to our Refund & Cancellation Policy.
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
You can reach our customer support team via email, phone, or live chat. Visit our Contact page for more details.